I really enjoyed my stay. It seemed dirty and dated. $99. Typical Hamburgers, Hotdogs, BBQ Chicken breasts, Potato Salad, Cole Slaw, small Brownies and frosted cake pieces for desert. Priceline™ Guest Score [7.1 Good] 【 The Resort on Mount Charleston Reviews 】 Read reviews by verified guests of The Resort on Mount Charleston in Nevada. Please know that we will be sharing your comments with our entire Food & Beverage staff in an effort to improve our food quality and service. Book Your Event. Hope it will be upgraded when renovation is completed. more. We were afraid we were going to bump our heads in the night. The room was decent with Apple TV and free Wi-Fi. Our change in staff reflects our commitment to caring for you our customer/guests. The setting is stunning and the common areas are decent. I am sure that things would have been handled in a much more professional manner then was. 3.5 out of 5 70% of guests recommend. We saw no elevator, so folks with physical ailments may have trouble getting up the stairs. Stay at this 3.5-star ski hotel in Las Vegas. When booked our room this was made clear and understood...the night before the wedding we had the rehearsal dinner there..my husband triple checked we would have a king suit on the 1st floor...he was told we r good to go...ao we arrive the next day...and guesss what...they gave our room away anddue to the fact there was 2 weddings there that day..theybwere fully booked except for a king auite on 3rd floor...ok now im irate!they said nothing they can do...my siater offerd us her wedding suite on the 1st, Dear lvbethy, Thank you for taking the time to review our resort. It's just so sad to see the place run into the ground. Highlights. Own or manage this property? Now $109 (Was $̶1̶1̶5̶) on Tripadvisor: The Retreat on Charleston Peak, Mount Charleston. This is a gross example of the lack of attention to detail. Priceline™ Guest Score [7.1 Good] 【 The Resort on Mount Charleston Reviews 】 Read reviews by verified guests of The Resort on Mount Charleston in Nevada. Tripadvisor Plus Subscription Terms & Conditions, Hotels near The Retreat on Charleston Peak, Hotels near Mount Charleston Riding Stable, Hotels near Mount Charleston Alpine Resort Golf Club, Hotels near Spring Mountains Visitor Center. The food and service was decent but limited in choices. Stunning mountain views; 30 minutes outside of the city; Average temp. Restaurant didn't have too many selections which is understandable due to current COVID-19 situation, but the Chicken with creamy rice for dinner and Monte Cresto for breakfast were very good. 2275 Kyle Canyon Rd, Mount Charleston, NV 89124, Upon arrival staff was complaining about a guest My room was not ready when I arrived Room smelled like cigarette Very unorganized in their restaurant Rooms do not look like their website pictures Would not stay here again, As locals it was a huge disappointment to see what management has allowed to transpire at this once wonderful hotel. Claim your listing for free to respond to reviews, update your profile and much more. We are an elegant rustic lodge elevated 6,700ft in the Kyle Canyon and located 45 minutes away from the Las Vegas Strip. See 422 traveler reviews, 227 candid photos, and great deals for The Retreat on Charleston Peak, ranked #1 of 1 hotel in Mount Charleston and rated 3 of 5 at Tripadvisor. Thanks Again, Marc Nelson General Manager. I must have killed 20 flies! Traditional style for National Parks, abundant use of wood & stone, many fireplaces throughout property - 35 miles from Las Vegas. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The Retreat on Charleston Peak is a work in progress (it's on year two of a three-year renovation plan). We enjoyed patio dining with our dog. Which languages are spoken by the staff at The Retreat on Charleston Peak? I don’t know who’s room is pictured but it certainly wasn’t ours. Stayed 1 night during this labor day weekend. The Resort on Mount Charleston. 2755 Kyle Canyon Rd., Las Vegas, NV, 89124 1-866-599-6674. The best destination in Southern Nevada to meet with friends and family for an elevated dining experience. 2 out of 5. by A verified traveler Posted Jan 5, 2021 . They will truly appreciate the recognition. Thank you again for your feedback. Tripadvisor Plus Subscription Terms & Conditions, Hotels near The Retreat on Charleston Peak, Hotels near Mount Charleston Riding Stable, Hotels near Mount Charleston Alpine Resort Golf Club, Hotels near Spring Mountains Visitor Center. We travelled to the Inn from out of state. There was also a $75 hold on my VISA when we arrived, for incidentals. The temperature was in the 40's. No elevators. We had a balcony room on the third floor. Our guests praise the restaurant and the helpful staff in our reviews. Featuring a complete list of amenities, guests will find their stay at the property a comfortable one. Ab 97€ (1̶2̶5̶€̶) bei Tripadvisor: Hotel Retreat on Charleston Peak, Mount Charleston. Nearby attractions include Spring Mountains Visitor Center (0.3 miles), Mary Jane Falls Trail (4.4 miles), and Cathedral Rock Trail (3.3 miles). Ratings based on 994 Verified Reviews . Thank goodness! A member of our group cleaned it up. Dear LindaLou9650, I have read your comments regarding your fiancé’s stay and your remarks regarding others. Fairly expensive to dine or purchase food items for your hike. The attention to other details is sorely lacking. Now $96 (Was $̶1̶3̶4̶) on Tripadvisor: The Retreat on Charleston Peak, Mount Charleston. While we had an AWESOME and romantic time, the room was average and somewhat dingy. Charleston’s peaks and vistas is Canyon Restaurant at The Retreat. The Resort on Mount Charleston im Detail Das in der an Sehenswürdigkeiten reichen, kasinoreichen, nachtaktiven Gegend von Las Vegas (NV) sehr günstig gelegene The Resort on Mount Charleston eignet sich perfekt, um einen anstrengenden Tag in entspannter Atmosphäre ausklingen zu lassen. The Retreat on Charleston Peak Reviews page on i4vegas.com, The Resort on Mount Charleston is located in Outer Areas West, Las Vegas and is a 3.5 star rated hotel. Does The Retreat on Charleston Peak offer any business services? Which popular attractions are close to The Retreat on Charleston Peak? Book The Retreat on Charleston Peak, Mount Charleston on Tripadvisor: See 422 traveller reviews, 228 candid photos, and great deals for The Retreat on Charleston Peak, ranked #1 of 1 hotel in Mount Charleston and rated 3 of 5 at Tripadvisor. It's rustic and old-school in the way you'd expect an old mountain resort to be. Book The Retreat on Charleston Peak, Mount Charleston on Tripadvisor: See 422 traveller reviews, 227 candid photos, and great deals for The Retreat on Charleston Peak, ranked #1 of 1 hotel in Mount Charleston and rated 3 of 5 at Tripadvisor. Third floor rooms have a balcony but there is no elevator in this hotel. I am not aware of the issues that you had with your stay here, but if you would like to speak to me about them, please call me at 702-872-5500. Traditional style for National Parks, abundant use of wood & stone, many fireplaces throughout property - 35 miles from Las Vegas. Booked two nights here as we were attending a wedding. We went with a group of friends. Discover genuine guest reviews for The Retreat on Charleston Peak along with the latest prices and availability – book now. Fairly expensive to dine or purchase food items for your hike. I couldn’t describe how atrocious this stay was for myself and our family. Prices are the average nightly price provided by our partners and may not include all taxes and fees. A romantic spot, Dear Fagelman, Glad you were able to get away from the hot temps of the city. This page has the guest reviews for The Resort on Mount Charleston. My white socks were gray on the bottom. They had a. Engineer_Lou, Thank you for your honest feedback regarding your stay here with us at The Resort on Mount Charleston. Marc Nelson General Manager, Great for privacy, but a little average for a Mountain Stay. The balcony had a few bird droppings (which we cleaned off) and there were MANY flies even though we were up on the top floor. It seemed as though the entire hotel guest rooms were jammed onto the first floor even though we are currently at a 25% capacity mandate. I was told this was their policy, to charge your card when the reservation is made. The summer temperatures were 20 degrees cooler than in Las Vegas, which made for a great escape.. Again please accept my most sincere apology. Give as a Gift. I am sorry that you think I am giving stock or form answers to guest’s complaints. Book The Resort on Mount Charleston, Mount Charleston on Tripadvisor: See 415 traveller reviews, 227 candid photos, and great deals for The Resort on Mount Charleston, ranked #1 of 1 hotel in Mount Charleston and rated 3 of 5 at Tripadvisor. Next time we will trek a little further up the mountain and stay in the Lodge. I take very seriously all of the comments, both bad and good. Our goal is for customer satisfaction, but if an issue arises and we are not aware, it makes it very difficult to correct. Beautiful scenery of the mountains from our 3rd floor balcony and the resort had a mountain resort feeling. My wife and I had a wonderful get away from the horribly hot Vegas Sun, traveling to the beautiful Mount Charleston for some "Mommy/Daddy" time away from the kids. Also the hotel is not handicap accessible. Live Weather Cam. There are more places to choose from in the Mount Charleston area. Daily housekeeping, fireplace, 24-hour front desk, facilities for disabled guests, car park are on the list of things guests can enjoy. The buffet was absolutely not edible and we never received most of the drinks or appetizers ordered. My fiancé wrote a review to address inferior food quality, and service. Features include free WiFi, an outdoor pool with a hot tub and sun terrace, and direct harbor access. the resort on mount charleston hotel mount charleston, hotel on mount charleston, resort on mount charleston, 2275 Kyle Canyon Rd, Mount Charleston, NV 89124. Most every single staff member aside from the bar were inattentive, rude, and absolutely clueless as to what their jobs or responsibilities. No Longer Available. Keep moving if you want even an average room. Please accept my most sincere apology for your stay with us last year. the resort on mount charleston hotel mount charleston, hotel on mount charleston, resort on mount charleston. Choose from any one of our three venues for your next corporate outing, wedding, or other celebration. 24,145 were here. Let us host your upcoming event! Please see our partners for more details. Some of the more popular amenities offered include an on-site restaurant, a lounge, and free parking. Check-in was at 3:00 pm but, some rooms were not available until after 4:00 pm. Close to all of the hiking trails. The Retreat on Charleston Peak: Close to Las Vegas, But a World Away were. From the 30 minute wait in line for check in (after the 4pm check in time) just to dismissively be told our room was not ready, to the filthy rooms with sheets on the floor, wires hanging from fixtures, broken heater units, dirt dust and bugs within the rooms, to the THREE HOUR wait for all of our parties food to arrive to our tables at the restaurant. Close to all of the hiking trails. They are undeserving and have ruined this once wonderful retreat. Which room amenities are available at The Retreat on Charleston Peak? The filled in pond area (you need to update the photos on your website) in front had a big pile of dog poo when we checked in, (yes this is a pet friendly hotel) It was still there on the day of the wedding reception despite watching staff put tables in this location for the event. Yes, guests often enjoy the mountain view available here. If you simply look through the reviews you will clearly see what I am talking about.. There are instances in the reviews that you have read where this is the case. Guests can enjoy an on-site restaurant, a lounge, and a snack bar during their stay. Beware of the $35 early check in fee even if you show up at 3pm when check in is at 4pm. Yes, guests have access to meeting rooms and a banquet room during their stay. We are even happier that the two of you had such a great romantic getaway up here at The Resort on Mount Charleston. There is also a late check out fee. Ratings: Staff [8.5] - Cleanliness [7.3] - … Enjoy free WiFi, free parking, and a restaurant. What food & drink options are available at The Retreat on Charleston Peak? Own or manage this property? Does The Retreat on Charleston Peak have any great views? Don’t expect to open the window as ours was broken. The Retreat On Charleston Peak - Resort On Mount Charleston is a 3-star venue located in proximity to Fletcher Canyon. Dinner and breakfast were mediocre at best! i4vegas.com has 50 reviews with an average overall rating of . This is not the case. The management and staff have been changed, retrained with a focus of complete customer service and service skills. property in need of major renovation . When we left the door open on the balcony the room filled with flies. It has been refurbished in 2005. I would write a review, but what's the point? The room itself had very low ceilings. Now $115 (Was $̶1̶8̶9̶) on Tripadvisor: The Retreat on Charleston Peak, Mount Charleston. We are very sorry that your experience in our restaurant was less than perfect. Claim your listing for free to respond to reviews, update your profile and much more. Bei Tripadvisor auf Platz 1 von 1 Hotel in Mount Charleston mit 3/5 von Reisenden bewertet. Book The Retreat on Charleston Peak, Mount Charleston on Tripadvisor: See 420 traveler reviews, 227 candid photos, and great deals for The Retreat on Charleston Peak, ranked #1 of 1 hotel in Mount Charleston and rated 3 of 5 at Tripadvisor. Taxes and fees that are shown are estimates only. Also, the internet is very deceptive when picturing the rooms. Are pets allowed at The Retreat on Charleston Peak? I am sorry you did not find our resort up to your liking. Check out is 12 Noon. Located in North Las Vegas, The Resort on Mount Charleston is a perfect starting point from which to explore Las Vegas (NV). The venue opened its doors in 1983 and was remodeled in 2005. Please see our partners for more details. Prices are the average nightly price provided by our partners and may not include all taxes and fees. The Resort On Mount Charleston is situated in mountains, about 2.2 km from Fletcher Canyon and features ironing service, porter service and shopping service. The remodeling is not the issue. Hotel Reviews The Resort on Mount Charleston Las Vegas (NV) United States - Useful reviews of this 3 star hotel. Charleston (perfect location). Is parking available at The Retreat on Charleston Peak? Taxes and fees that are shown are estimates only. I would like the opportunity to listen to your concerns. Nope..nevwr again....drive a few miles uo and go to canins, Stayed in a king suite fir my sisters wedding..i requested one on the 1st floir due tobthe fact one we had 2 kids w us...theres no elevators...2 i was pregnant and high risk....3 i had a broken foot w a snapped ligament which needed massive surgery but couldnt BC i was pregnant. This was by far the most disappointing Christmas for our family due to the absolute neglect of this hotel and their staff. We are glad you joined us for our Labor Day BBQ. The trash dumpster is picked up in the rear at 8 am, VERY LOUD! Select Option. Wi Fi is offered in the rooms along with a safe deposit box, a cash machine and truck parking, available on site. Resort on Mount Charleston Sold for $4.8 million (Madelyn Reese/Las Vegas Review-Journal) By Eli Segall / Las Vegas Review-Journal June 28, 2018 - 10:02 pm Ratings: Staff [8.5] - Cleanliness [7.3] - … The venue dates back to 1983. This is the version of our website addressed to speakers of English in the United States. The manager's response was a form letter, and one that is the stock answer given to address any complaint from no crib in a room to poor service. The Retreat on Charleston Peak: Close to Las Vegas, But a World Away See Hotel Details. The resort is approximately half way up Mt. See similar deals. The Resort on Mount Charleston: Stay over at the Resort @ Mt Charleston - See 415 traveller reviews, 227 candid photos, and great deals for The Resort on Mount Charleston at Tripadvisor. Overall, the staff was friendly and quite pleasant. Two very pleasant men came and fixed the heat. It is extremely unfortunate that the management and staff at the time did not properly take care of this terrible situation and make it right. We are hoping to see you back up here soon. The showered was orange with mold and sprayed in funky directions. We ate at the resturaunt in the resort and although the staff was wonderful and the prices weren't bad the food was not great. The outdoor BBQ Lunch ($15 each - included) was OK but nothing to write home about. Specialties: Set against Mt. The Retreat on Charleston Peak Reviews 3.5 out of 5.0. Share This Deal . See more questions & answers about this hotel from the Tripadvisor community. The beautiful floor to ceiling windows were dirty enough to obscure the view. Marc Nelson General Manager, My Fiancée and I took them up on their overnight special - Room and BBQ Buffet Lunch for 2 - for $90 on Labor Day Weekend 09/02/12. Only problem we experienced in the room was the noise of AC. Our lamp didn't work. I would rather not hear from the management, than have them think that I am an idiot and actually believe this insincere, and waste of time fluff. I understand that you still harbor ill feelings towards our resort due to your first stay with us. See 424 traveler reviews, 228 candid photos, and great deals for The Retreat on Charleston Peak, ranked #1 of 1 hotel in Mount Charleston and rated 3 of 5 at Tripadvisor. Book The Resort on Mount Charleston, Mount Charleston on Tripadvisor: See 415 traveler reviews, 227 candid photos, and great deals for The Resort on Mount Charleston, ranked #1 of 1 hotel in Mount Charleston and rated 3 of 5 at Tripadvisor. I think this hotel could be really cool with it's national park-vibe. Only 3rd floor has small balconies. Ours was extremely derelict and in great need of renovation. On night one, we had no heat. I will pass on your great comments regarding the service and staff to my entire team up here. We paid a premium for the balcony room on the 3rd (top) floor, and and extra 35 dollars for champagne and chocolate covered strawberries. I am very sorry that I was not the General Manager during your first stay here with us. more. Whether you’re stopping by for a beer and a burger after a hike, or dinner and a Mt. No Longer Available. If the management was trying to correct as they put it, issues that have guest's upset, then I wouldn't be writing, as our complaint's have been sent in by multiple's of other guests. All in all it’s a good. See Full Menu . Charleston Coffee on a snowy day, choose from our wide variety of delicious plates. The staff speaks multiple languages, including English and Spanish. The hotel is undergoing renovations and there is understandable work being done. We went down for the CRBR. Response from MarcNelson, General Manager at The Retreat on Charleston Peak. Leilani F, Thank you for taking the time to review your stay here at The Resort on Mount Charleston. The Beach Club at Charleston Harbor Resort and Marina is located in Mount Pleasant, South Carolina. There are more places to choose from in the Mount Charleston area. We will never return while this hotel is under this management. Perfect location, Beds, pillows, bathroom! Ceiling tiles missing in the first floor corridor, the entry mats were dirty and. $49 for a One-Night Stay and $20 Breakfast Voucher at The Resort on Mount Charleston (Up to $99.90 Value) 4 ratings. The problem I had with the "resort fee " was that there are no facilities (no pool, spa or gym) so they just charge you that because they can. Yes, free parking is available to guests. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. 3.7 Room cleanliness 3.8 Service & staff 3.5 Room comfort 3.2 Hotel condition Expedia Verified Reviews. No microwave/fridge, but there was a coffee maker. When I originally called they said the room would be one price, then there was an upgrade charge for a room with a balcony, then they had the nerve to charge us a "resort fee". Dinner and breakfast were mediocre at best! Weddings & Events. This is the version of our website addressed to speakers of English in the United States. Welcome to the Retreat on Charleston Peak. Yes, pets are typically allowed, but it's always best to call ahead to confirm. Again, I am very sorry. If given the chance for any guest’s stay, once they report a problem, we address it immediately. The room was charged to my VISA when I made the reservation, a month prior. Beautiful scenery of the mountains from our 3rd floor balcony and the resort had a mountain resort feeling. Read your comments regarding your stay here with us Vegas ( NV United. Never return while this hotel two very pleasant men came and fixed the heat example the... 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